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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Barbie, an experience that makes history

6 min read

Barbie, an experience that makes history

How can an experience mark our history? Millions of people in their childhood, have invented a world by playing with one or more Barbies, their family has been involved in finding and buying them, as well as watching them have fun. These experiences...

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2 min read

Account-Based Marketing Expectations

It is common, that in the eagerness to sell, we want to market and sell to customers who are not right for the business. Don't waste your time! In...

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3 min read

Benefits and Challenges of Big Data Projects

Big Data is a term used to describe the growing volume, speed, variety, variability, and complexity of huge blocks of information that also grow...

Processes in Formula 1

3 min read

Use case: Processes in Formula 1

Formula 1, commonly abbreviated as F1, is the highest level of international single-seater racing. However, it is not only a sport but also a complex...

How to optimize your content strategy with the Customer Journey

5 min read

How to optimize your content strategy with the Customer Journey

Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.

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4 min read

Evolution of the retail industry and its processes

By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion."...

Adapting to disruption: defining processes before automation

2 min read

Adapting to disruption: defining processes before automation

"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...

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6 min read

The 5 essential steps to optimise checkout in Magento

Checkout is the process in which a customer finalises the purchase process. It starts once you finish adding products to the shopping cart and...

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3 min read

What is eCommerce? Complete Business Guide | ICX Consulting

Electronic commerce, also known as E-Commerce or Internet commerce, refers to the purchase and sale of goods or services over the Internet, and the...

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2 min read

Inbound marketing strategy on social networks: Buyer's Journey

Social media has become a critical medium for key contact with our prospects and potential customers, this contact is formed by actively researching...

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