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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

How to implement AI in your business to maximize ROI

8 min read

How to implement AI in your business to maximize ROI

Artificial Intelligence (AI) has become a cornerstone of modern innovation, transforming how businesses operate, compete, and thrive in an increasingly dynamic global economy.

The power of forecasting: how to lead with precision

12 min read

The power of forecasting: how to lead with precision

Introduction: The Illusion of Control Walk into any boardroom today and you’ll see the signs of structure. Color-coded dashboards, performance KPIs,...

Step by step roadmap to implement digital transformation

9 min read

Step by step roadmap to implement digital transformation

In the rapidly evolving digital age, businesses face a fundamental choice: adapt or become obsolete.

Rewriting processes executed by Humans, Robots and AI Agents

11 min read

Rewriting processes executed by Humans, Robots and AI Agents

For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals...

Improving the customer experience in Public Services

8 min read

Improving the customer experience in Public Services

The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...

Workflow automation: slash costs, skyrocket results

7 min read

Workflow automation: slash costs, skyrocket results

"Efficiency is doing things right; effectiveness is doing the right things." – Peter Drucker

APQC the forgotten resource for beNchmarks

4 min read

APQC the forgotten resource for beNchmarks

In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...

The 4 most common mistakes when creating your B2B buyer persona

1 min read

The 4 most common mistakes when creating your B2B buyer persona

When designing your B2B buyer personas, it's common to make the mistake of not considering key aspects that differentiate them from B2C personas....

Secretos del éxito revelado: Fracaso de las transformaciones digitales

8 min read

Secretos del éxito revelado: Fracaso de las transformaciones digitales

Secretos del éxito revelados: Por qué fracasan la mayoría de las transformaciones digitales (y cómo triunfar a lo grande) no es solo una frase...

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