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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

The quality of your model depends on the quality of your drivers

4 min read

The quality of your model depends on the quality of your drivers

When building a cost model, the main concern is ensuring that the model "balances," meaning that all inputs match the outputs, ensuring nothing is lost along the way and all costs are allocated. While this is a basic validation for a cost model, a...

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What is ABC costing?

5 min read

What is ABC costing? what advantages does it have over other costings?

The idea of ABC costing is not new; rather, it dates back to the 1970s, with its development primarily attributed to two accounting professors:...

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The Critical Alignment of Business and Operating Models

13 min read

The Critical Alignment of Business and Operating Models

In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...

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OKRs and what are the challenges of implementing them in remote teams?

5 min read

OKRs and what are the challenges of implementing them in remote teams?

What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...

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Cost Modeling

4 min read

Is Excel Cost Modeling a Path to Failure?

It's hard to imagine a company these days that doesn't use Excel. Not only are we very accustomed to using it, but it's also a powerful tool that has...

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Understanding Digital Transformation

16 min read

Understanding Digital Transformation

In the ever-evolving landscape of business, there exists a pivotal concept that has emerged as both a necessity and an opportunity for organizations...

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Business and Operational Model in Banking Digital Transformation

14 min read

Business and Operational Model in Banking Digital Transformation

Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...

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How to maximize the Return on Investment (ROI) in your Projects

3 min read

How to maximize the Return on Investment (ROI) in your Projects

Are you looking for ways to improve your return on investment (ROI) and ensure the long-term financial success of your projects? Here we explore how...

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Importance of TOM for CRM implementation

5 min read

Importance of TOM for CRM implementation

If we look at some general parameters or indicators regarding implementation projects, we realize that:

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Optimize your business processes

6 min read

Optimize your business processes

This article arises after asking the following questions: Who doesn't like to improve? Who doesn't seek optimization in their daily tasks? Is there...

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