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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

4 min read

TDABC: The Revolution of ABC Cost Models

If you’ve read my article titled “Top Tips for Making Your Cost Model a Total Disaster”, you’ll know that one of the factors that can kill a cost model is complexity, which translates to a herculean effort to keep the model updated each period. But...

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6 min read

Top tips for making your Cost Model a total disaster

Throughout my career, I have seen that after months of tremendous effort in creating a cost model and after investing many thousands of dollars and...

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6 min read

Importance of an aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

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4 min read

The quality of your model depends on the quality of your drivers

When building a cost model, the main concern is ensuring that the model "balances," meaning that all inputs match the outputs, ensuring nothing is...

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5 min read

What is ABC costing? what advantages does it have over other costings?

The idea of ABC costing is not new; rather, it dates back to the 1970s, with its development primarily attributed to two accounting professors:...

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12 min read

The Critical Alignment of Business and Operating Models

In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...

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5 min read

OKRs and what are the challenges of implementing them in remote teams?

What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...

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4 min read

Is Excel Cost Modeling a Path to Failure?

It's hard to imagine a company these days that doesn't use Excel. Not only are we very accustomed to using it, but it's also a powerful tool that has...

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12 min read

Understanding Digital Transformation

In the ever-evolving landscape of business, there exists a pivotal concept that has emerged as both a necessity and an opportunity for organizations...

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12 min read

Business and Operational Model in Banking Digital Transformation

Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...

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