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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

4 min read

Discovering Tableau: a step-by-step implementation guide

In the fast-paced world of data analytics, having tools that simplify the understanding and presentation of information is essential. In this context, Tableau emerges as a beacon, enabling users of all levels to transform complex data into intuitive...

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3 min read

What is Tableau and what is it used for?

Did you know that Tableau is popular in many large companies? Knowing how to use such tools is truly important nowadays in the world of data.

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4 min read

Tableau: Success Stories of Major Companies

Have you ever heard the phrase "Data is the new gold"? You've probably heard it, and it's clear that today, records that seem to be simple...

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4 min read

TDABC: The Revolution of ABC Cost Models

If you’ve read my article titled “Top Tips for Making Your Cost Model a Total Disaster”, you’ll know that one of the factors that can kill a cost...

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Top tips for making your Cost Model a total disaster

6 min read

Top tips for making your Cost Model a total disaster

Throughout my career, I have seen that after months of tremendous effort in creating a cost model and after investing many thousands of dollars and...

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Importance of an aligned TOM in the Digital Age and OTAs in Hospitality

6 min read

Importance of an aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

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The quality of your model depends on the quality of your drivers

4 min read

The quality of your cost model depends on the quality of your drivers

When building a cost model, the main concern is ensuring that the model "balances" meaning that all inputs match the outputs, ensuring nothing is...

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What is ABC costing?

5 min read

What is ABC costing? what advantages does it have over other costings?

The idea of ABC costing is not new; rather, it dates back to the 1970s, with its development primarily attributed to two accounting professors:...

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The Critical Alignment of Business and Operating Models

13 min read

The Critical Alignment of Business and Operating Models

In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...

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OKRs and what are the challenges of implementing them in remote teams?

5 min read

OKRs and what are the challenges of implementing them in remote teams?

What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...

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