8 min read
How to implement AI in your business to maximize ROI
Artificial Intelligence (AI) has become a cornerstone of modern innovation, transforming how businesses operate, compete, and thrive in an increasingly dynamic global economy.
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
8 min read
Artificial Intelligence (AI) has become a cornerstone of modern innovation, transforming how businesses operate, compete, and thrive in an increasingly dynamic global economy.
12 min read
Introduction: The Illusion of Control Walk into any boardroom today and you’ll see the signs of structure. Color-coded dashboards, performance KPIs,...
9 min read
In the rapidly evolving digital age, businesses face a fundamental choice: adapt or become obsolete.
11 min read
For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals...
8 min read
The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...
7 min read
"Efficiency is doing things right; effectiveness is doing the right things." – Peter Drucker
4 min read
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
6 min read
"The most dangerous type of waste is that which we do not recognize."
1 min read
When designing your B2B buyer personas, it's common to make the mistake of not considering key aspects that differentiate them from B2C personas....
8 min read
Secretos del éxito revelados: Por qué fracasan la mayoría de las transformaciones digitales (y cómo triunfar a lo grande) no es solo una frase...