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When is it necessary to implement a Digital Transformation?
José De León | Jan 20, 2025
Introduction
José De León | Jan 20, 2025
What is Oracle Customer Experience (OCX)?
Customer Experience (CX) has become a key factor for a company’s success today. It is no longer just about offering a quality product or service but...
What is OCX?
Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....
What is Oracle Customer Experience (OCX)?
Oracle Customer Experience (CX): A Comprehensive Solution for Modern Businesses
Guide to implement the UX methodology in your company
Did You Know? 88% of consumers are less likely to return to a website after a bad experience.
What is Business Process Model and Notation - BPMN?
When it comes to mapping business processes, many find themselves in a dilemma about which methodology to use.
The purpose of an Operating Model from a CX perspective
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
CRM Showdown: HubSpot, Salesforce, and Oracle Compared
In today’s fast-paced digital landscape, the way businesses interact with their customers has undergone a profound transformation.
Step-by-step for implementing a Target Operating Model (TOM)
Businesses face growing pressure to optimize their operations while delivering superior customer experiences.
Customer Experience in Utilities
Customer experience (CX) has evolved into a critical driver of success across various industries, including utilities and public services.
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