Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

CRM

Do you have a CRM, but still sell through WhatsApp?

10 min read

Do you have a CRM, but still sell through WhatsApp?

"Digital transformation is not about technology; it's about people." – George Westerman

Why your CRM is failing adoption and how to make it work better

6 min read

Why your CRM is failing adoption and how to make it work better

"The only way to do great work is to love what you do." – Steve Jobs

Effective integrations: connecting CRM, ERP, and automation systems

12 min read

Effective integrations: connecting CRM, ERP, and automation systems

In today's rapidly evolving business landscape, the seamless integration of technological systems has become a cornerstone for achieving operational...

Developing functionalities in HubSpot

9 min read

Developing functionalities in HubSpot without being a programmer

HubSpot has become one of the most powerful and widely used platforms for businesses looking to improve their customer relationship management (CRM),...

Como implementar exitosamente una Estrategia de Voz del Cliente (VOC)

8 min read

How to successfully implement a Voice of the Customer (VOC) Strategy

In today’s increasingly competitive business environment, the ability to listen to and understand customers has become a critical factor for success.

How to improve customer experience with omnichannel CRM

10 min read

How to improve customer experience with omnichannel CRM

Customer expectations have evolved significantly.

Benefits of using BPM

14 min read

Benefits of using BPM

Nowadays, companies operate in an environment that is constantly changing and where competition never lets up.

¿What is Oracle Eloqua?

11 min read

What is Oracle Eloqua?

Every interaction with a customer is an opportunity to strengthen the relationship, build trust, and stand out from the competition.

AI in HubSpot: Automatically answer tickets with chatbots

11 min read

AI in HubSpot: Automatically answer tickets with chatbots

AI-powered chatbots have transformed customer service management, and HubSpot has made a significant leap forward with the launch of Breeze AI.

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?