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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience

The Power of Customer Experience in Retail

6 min read

The Power of Customer Experience in Retail

Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...

Process Mining

9 min read

Process Mining Unlocking Efficiency and Insights in Your Business Operations

Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...

Customer Experience in Fintech

8 min read

Customer Experience in Fintech

Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...

Customer Experience in Insurance

18 min read

Customer Experience in Insurance

Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...

Customer Experience in the Telecommunications Industry

6 min read

Customer Experience in the Telecommunications Industry

Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...

Elevando-la-Experiencia-del-Cliente-en-la-Industria-de-Alimentos-y-Bebidas

8 min read

Elevating the Customer Experience in the Food and Beverage Industry

From a young age, we become customers of this industry without even realizing it; we choose our favorite candy, fruit, soda, and fall in love with...

Experiencia-del-Cliente-en-la-Banca

14 min read

Customer Experience in Banking 

Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...

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2 min read

Effective operational process for marketing sales and customer service

What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?

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3 min read

The art of value delivery: differentiation in a saturated market

According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.

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3 min read

Customer Journey: what is it for?

The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales...

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