2 min read
How Value Stream Mapping drives customer experience
A value stream map (VSM) is a powerful tool used in continuous improvement methodologies such as Lean and Six Sigma to visualize and analyze the flow within a system.
2 min read
A value stream map (VSM) is a powerful tool used in continuous improvement methodologies such as Lean and Six Sigma to visualize and analyze the flow within a system.
3 min read
Formula 1, commonly abbreviated as F1, is the highest level of international single-seater racing. However, it is not only a sport but also a complex...
6 min read
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
2 min read
It is easy to say that thinking outside the box allows us to solve complex problems innovatively, but putting it into practice can be a big challenge...
2 min read
CX initiatives are often designed under a "one-size-fits-all" approach, rather than focusing on the people and moments that matter most in their...
4 min read
Design Thinking is a methodology, a way of thinking and processing ideas to come up with a innovative solution. In the words of Tim Brown - CEO of...
3 min read
Let's first talk about the value proposition, what is that? Simply put, the value proposition of your business is that "something" for which a...
4 min read
What is a business without customers? A failed project. Having a competitive advantage gives companies a unique value, which allows them to stand out...
4 min read
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
3 min read
In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company...