Buyer Persona: The Key to Customer-Centric CRM
Currently, "understanding" customers goes far beyond demographic data. For this reason, buyer personas and other tools that allow for a better...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
2 min read
Currently, "understanding" customers goes far beyond demographic data. For this reason, buyer personas and other tools that allow for a better...
4 min read
A Buyer Persona is a semi-fictional representation of an ideal customer used to understand customer needs, desires, and behaviors. Used well, it...
2 min read
Do you think all people buy the same way? Let's see, will a teenager with a summer job have the exact needs of a 30-year-old adult? Will the content...
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As part of a team in the organization, we have to face different challenges our customers present to us: how can we help them with their pain? How...
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When we are in our workday, we tend to get consumed by the operational and put aside what is essential for what is urgent.
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If you have read "The Little Prince" by Antoine de Saint-Exupéry, you will be able to answer the question: Why did the Little Prince leave his...
2 min read
When we look for strategies and tools for our business to use in sales and marketing, we may have several options, but we do not know which one to...
4 min read
Have you ever wondered how do I win customers over my competitors in addition to incorporating good marketing practices?
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Imagine calling someone who doesn't know about you and you don't know about that person either, but you need to sell them. Does it sound logical to...
3 min read
Starting your construction of a buyer persona is not an easy task, we are not going to deceive you, but you must always be clear about certain...