6 min read
When is it necessary to implement a Digital Transformation?
José De León | Jan 20, 2025
Introduction
José De León | Jan 20, 2025
The purpose of an Operating Model from a CX perspective
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
Step-by-step for implementing a Target Operating Model (TOM)
Businesses face growing pressure to optimize their operations while delivering superior customer experiences.
Customer Experience in Utilities
Customer experience (CX) has evolved into a critical driver of success across various industries, including utilities and public services.
The Purpose of Digital Transformation in Enhancing Customer Experience
In today’s increasingly competitive global marketplace, digital transformation is a pivotal strategy for businesses across all sectors. It enables...
What is an Operating Model?
An Operating Model serves as the foundational framework through which an organization operates, dictating how resources, processes, and technology...
10 key benefits of implementing a TOM and how to measure its success
The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic...
Process mining unlocking efficiency and insights in your business
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...
Customer Experience in Fintech
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
Customer Experience in Insurance
Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...
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