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Do you have a CRM, but still sell through WhatsApp?
José De León | Aug 29, 2025
"Digital transformation is not about technology; it's about people." – George Westerman
José De León | Aug 29, 2025
Why your CRM is failing adoption and how to make it work better
"The only way to do great work is to love what you do." – Steve Jobs
Digital Transformation driving cultural change in leadership
"The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic." — Peter Drucker
Digital Transformation Office that drives management efficiency
Digital Transformation Office—these three words are reshaping the corporate world, and they’re more than just a buzzword for boardrooms and C-level...
The impact of TOM on customer experience and performance
An Operating Model (OM) is the structural framework that defines how an organization creates and delivers value through its processes, people,...
Leadership and culture for an exceptional experience
Customer Experience (CX) has evolved from an emerging concept to a critical strategy that defines organizational sustainability and success in...
Process Mining
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...
Fueling innovation for C-Suite success
“Innovation distinguishes between a leader and a follower.” — Steve Jobs
Integrate your CRM and ERP with a clear plan for success
CRM ERP integration is the cornerstone of modern business efficiency, uniting customer relationship management (CRM) systems like Salesforce or...
Innovative customer experience solutions for Fintech success
In the financial technology (Fintech) industry, customer experience (CX) has emerged as a cornerstone for competitive advantage and sustainable...
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