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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Digital Transformation

When is it necessary to implement a Digital Transformation?

6 min read

When is it necessary to implement a Digital Transformation?

Digital Transformation (DT) is no longer just a buzzword but a strategic imperative for enterprises operating in an increasingly interconnected,...

The Purpose of Digital Transformation in Enhancing Customer Experience

7 min read

The Purpose of Digital Transformation in Enhancing Customer Experience

In today’s increasingly competitive global marketplace, digital transformation is a pivotal strategy for businesses across all sectors. It enables...

Comprehensive plan to Digital Transformation in Discrete Manufacturing

8 min read

Comprehensive plan to Digital Transformation in discrete manufacturing

In today's rapidly evolving industrial landscape, digital transformation has emerged as a crucial strategy for manufacturing companies seeking to...

BENEFITS OF AN ALIGNED TOM IN THE DIGITAL AGE AND OTAS IN HOSPITALITY

6 min read

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

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12 min read

Understanding Digital Transformation

In the ever-evolving landscape of business, there exists a pivotal concept that has emerged as both a necessity and an opportunity for organizations...

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12 min read

Business and Operational Model in Banking Digital Transformation

Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...

Importance of TOM for CRM implementation

5 min read

Importance of TOM for CRM implementation

The implementation of a CRM (Customer Relationship Management) goes beyond the simple adoption of technology; it requires a clear organizational...

Digital transformation through UX

6 min read

Digital transformation through UX

Have you ever wondered what the secret of the most successful companies in recent years is? We invite you to discover this secret and put it into...

Transforming data into business decisions

3 min read

Transforming data into business decisions

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...

What is Tableau and what is it used for?

3 min read

What is Tableau and what is it used for?

Did you know that Tableau is popular in many large companies? Knowing how to use such tools is truly important nowadays in the world of data.

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