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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Digital Transformation

Understanding Digital Transformation

16 min read

Understanding Digital Transformation

In the ever-evolving landscape of business, there exists a pivotal concept that has emerged as both a necessity and an opportunity for organizations...

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Business and Operational Model in Banking Digital Transformation

14 min read

Business and Operational Model in Banking Digital Transformation

Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...

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Importance of TOM for CRM implementation

5 min read

Importance of TOM for CRM implementation

If we look at some general parameters or indicators regarding implementation projects, we realize that:

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Tableau: Success Stories of Major Companies

4 min read

Tableau: Success Stories of Major Companies

Have you ever heard the phrase "Data is the new gold"? You've probably heard it, and it's clear that today, records that seem to be simple...

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Digital transformation through UX

6 min read

Digital transformation through UX

Have you ever wondered what the secret of the most successful companies in recent years is? We invite you to discover this secret and put it into...

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Transforming data into business decisions

3 min read

Transforming data into business decisions

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...

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¿Qué es Tableau y para qué sirve?

3 min read

What is Tableau and what is it used for?

Did you know that Tableau is popular in many large companies? Knowing how to use such tools is truly important nowadays in the world of data.

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Discovering Tableau:

4 min read

Discovering Tableau: a step-by-step implementation guide

In the fast-paced world of data analytics, having tools that simplify the understanding and presentation of information is essential. In this...

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SaaS: A comprehensive guide to software as a service.

2 min read

SaaS: A comprehensive guide to software as a service.

SaaS, or its translation "Software as a Service," is a software delivery model where applications are provided to users over the internet. Instead of...

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What is Tech Stack? +10 examples from top brands

2 min read

What is Tech Stack? +10 examples from top brands

In the exciting world of technology, the term "Tech Stack" has become a fundamental element in software development. But, what does it really mean?...

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