<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=262721675103356&amp;ev=PageView&amp;noscript=1">
Skip to the main content.

CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Digital Transformation

6 min read

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

Read More

12 min read

Understanding Digital Transformation

In the ever-evolving landscape of business, there exists a pivotal concept that has emerged as both a necessity and an opportunity for organizations...

Read More

12 min read

Business and Operational Model in Banking Digital Transformation

Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...

Read More

5 min read

Importance of TOM for CRM implementation

If we look at some general parameters or indicators regarding implementation projects, we realize that:

Read More

6 min read

Digital transformation through UX

Have you ever wondered what the secret of the most successful companies in recent years is? We invite you to discover this secret and put it into...

Read More

3 min read

Transforming data into business decisions

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...

Read More

9 min read

Change management in Digital Transformation

Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...

Read More

3 min read

Process optimization for a successful digital transition

Index: Introduction: Do you recognize optimization as a process? Lean Management and the elimination of MUDAS The importance of efficient processes...

Read More

2 min read

How to carry out the digital transformation in a hotel

Carrying out the Digital Transformation in a Hotel is a great challenge because it implicates the adoption of new technologies in the different areas...

Read More

3 min read

How can digital transformation help me optimize my hotel management?

After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit...

Read More
Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION

Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?