What is an Operating Model?
An Operating Model serves as the foundational framework through which an organization operates, dictating how resources, processes, and technology...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
7 min read
An Operating Model serves as the foundational framework through which an organization operates, dictating how resources, processes, and technology...
16 min read
The Target Operating Model (TOM) is an aspirational representation of how an organization should operate in the future to achieve its strategic...
6 min read
In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...
12 min read
In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...
5 min read
What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...
12 min read
Digital transformation has become imperative for institutions striving to remain competitive and relevant in the banking sector since the dawn of the...
7 min read
Are you looking for ways to improve your return on investment (ROI) and ensure the long-term financial success of your projects? Here we explore how...
5 min read
If we look at some general parameters or indicators regarding implementation projects, we realize that:
4 min read
In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success....
9 min read
Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...