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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Business Process

APQC the forgotten resource for beNchmarks

4 min read

APQC the forgotten resource for beNchmarks

In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...

What is a Business Process Manager and what is it for?

8 min read

What is a Business Process Manager and what is it for?

Processes are the heart of any organization; they encompass all activities that enable a company to function, from manufacturing and product...

What is Business Process Model and Notation - BPMN?

5 min read

What is Business Process Model and Notation - BPMN?

When it comes to graphically capturing operational flows in a company, many people are faced with a dilemma when choosing a methodology.

Optimize your business processes

6 min read

Optimize your business processes

This article arises after asking the following questions: Who doesn't like to improve? Who doesn't seek optimization in their daily tasks? Is there...

Transforming data into business decisions

3 min read

Transforming data into business decisions

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...

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4 min read

Operational Model for Success in 2024

In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success....

How to self-manage business processes

7 min read

How to self-manage business processes

Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global...

Process optimization for a successful digital transition

4 min read

Process optimization for a successful digital transition

Digital Transformation is not simply a matter of implementing advanced technologies, but rather of restructuring internal processes to align them...

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8 min read

Why SARA Methodology must precede software to avoid failures

In the age of technology, it is common for many companies to feel pressured to adopt the latest trends, however, in this article, we will explore why...

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