ICX Process Maturity Model
ICX Consulting specializes in guiding organizations through digital transformation by leveraging advanced technologies such as artificial...
By Role
By Industry
By Target Customer
What We Offer
We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
10 min read
ICX Consulting specializes in guiding organizations through digital transformation by leveraging advanced technologies such as artificial...
11 min read
The ICX Process Transformation Framework (PTF®) is a proprietary methodology developed by ICX Consulting, a growth consulting firm specializing in...
8 min read
For years, inbound marketing was presented as the ultimate solution to generate business opportunities in a predictable way.
8 min read
In many meetings with CEOs, CFOs and commercial managers we hear the same phrase, almost copied, even if the country or industry changes:
8 min read
"Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." – Stephen...
7 min read
"Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without talking...
9 min read
Business organizations are entering a decade shaped by intelligent automation, where systems no longer simply execute instructions—they interpret...
7 min read
“As Dr. Michael Grieves, the pioneer who introduced the digital twin concept, aptly put it, ‘The digital twin is the convergence of the physical and...
4 min read
Organizations are recognizing that automation has become a strategic pillar for achieving agility and responding quickly to a constantly evolving...
6 min read
In many organizations, processes flow across teams with distinct objectives: marketing generates opportunities, sales negotiates deals, operations...