APQC the forgotten resource for beNchmarks
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
4 min read
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
6 min read
"The most dangerous type of waste is that which we do not recognize."
8 min read
Processes are the heart of any organization; they encompass all activities that enable a company to function, from manufacturing and product...
5 min read
When it comes to graphically capturing operational flows in a company, many people are faced with a dilemma when choosing a methodology.
6 min read
This article arises after asking the following questions: Who doesn't like to improve? Who doesn't seek optimization in their daily tasks? Is there...
3 min read
In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...
4 min read
In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success....
7 min read
Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global...
4 min read
Digital Transformation is not simply a matter of implementing advanced technologies, but rather of restructuring internal processes to align them...
8 min read
In the age of technology, it is common for many companies to feel pressured to adopt the latest trends, however, in this article, we will explore why...