8 min read
Eduardo García Camilli | Jul 21, 2026
For years, organizations have sought to reduce their customer acquisition cost by optimizing campaigns, automating commercial processes, and improving conversion rates.
In the business landscape of 2026, the paradox of digital transformation has reached a critical point.
Your customers have changed. Has your experience changed with them?
There is one metric that almost no executive committee examines as seriously as it should: the response rate to its own customer satisfaction surveys.
Most companies do not have a visibility problem; they have a commercial relevance problem.
Digital transformation creates real value when it stops being perceived as a cost center and becomes a consistent engine of profitability.
How many sales opportunities is your company losing without even realizing it?
How much more could you grow if you didn’t need to attract more traffic, but instead converted better the traffic you already have?
In today’s fast-paced business world, identifying the right moment to integrate AI Agents can make the difference between success and obsolescence.
Customer experience programs often fail not because organizations lack ambition but because they start in the wrong place.
