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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Fewer systems, more control: new logic of technological efficiency

9 min read

Fewer systems, more control: new logic of technological efficiency

At the threshold of 2026, the global business world has awakened from a technological intoxication that lasted more than a decade.

What is a Technology Stack and why it matters

6 min read

What is a Technology Stack and why it matters

The technology structure that supports a company is often perceived as a set of technical tools reserved for IT teams.

CX as an early warning system in critical processes

11 min read

CX as an early warning system in critical processes

What if your company could anticipate its next crisis before it shows up in the financial reports?

Does your stack communicate with each other? How to identify bottlenecks

15 min read

Does your stack communicate with each other?

It’s very likely that today your company is using more tools than you can name from memory: CRM, ERP, billing, e-commerce, WhatsApp Business,...

Measuring Tech Stack ROI

10 min read

Measuring Tech Stack ROI

Measuring tech stack ROI starts with understanding that your technology investments aren't just expenses—they're the engines driving your company's...

ICX Process Maturity Model

10 min read

ICX Process Maturity Model

ICX Consulting specializes in guiding organizations through digital transformation by leveraging advanced technologies such as artificial...

The ICX Process Transformation Framework (PTF®)

11 min read

The ICX Process Transformation Framework (PTF®)

The ICX Process Transformation Framework (PTF®) is a proprietary methodology developed by ICX Consulting, a growth consulting firm specializing in...

Inbound with AI to accelerate repetitive sales cycles

8 min read

Inbound with AI to accelerate repetitive sales cycles

For years, inbound marketing was presented as the ultimate solution to generate business opportunities in a predictable way.

High impact Digital Transformation

7 min read

High impact Digital Transformation

High impact digital transformation isn't just a buzzword—it's the lifeline for businesses aiming to thrive in an unpredictable world. As a consulting...

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