5 reasons why Salesforce leads the CRM world
Customer experience has emerged as today’s top competitive differentiator. Having a robust and scalable CRM platform is no longer optional—it is a...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
13 min read
Customer experience has emerged as today’s top competitive differentiator. Having a robust and scalable CRM platform is no longer optional—it is a...
7 min read
Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....
12 min read
Introduction: The Illusion of Control Walk into any boardroom today and you’ll see the signs of structure. Color-coded dashboards, performance KPIs,...
5 min read
Online personalization has revolutionized the way businesses connect with their customers, transforming the digital experience into something more...