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How to successfully implement a Voice of the Customer (VOC) Strategy
In today’s increasingly competitive business environment, the ability to listen to and understand customers has become a critical factor for success.
How to improve customer experience with omnichannel CRM
Customer expectations have evolved significantly.
Leadership and culture for an exceptional experience
Customer Experience (CX) has evolved from an emerging concept to a critical strategy that defines organizational sustainability and success in...
Customer Experience Data: New strategic asset for companies
How many times have you heard about a company with great products that still fails to stand out from its competitors?
Customer Experience Data: Nuevo activo estratégico para las empresas
¿Cuántas veces has escuchado hablar de una empresa que tiene grandes productos, pero que no logra destacar entre su competencia?
What is a BPM and what is it for?
In today’s business world, where everything changes at lightning speed and adaptability is essential, effective process management has become...
Benefits of Business Process Management (BPM) | ICX Consulting
Nowadays, companies operate in an environment that is constantly changing and where competition never lets up.
When is it necessary to use a BPM?
Today, efficiency and internal process optimization have become fundamental pillars for the success of any organization.
What is Oracle Eloqua?
Every interaction with a customer is an opportunity to strengthen the relationship, build trust, and stand out from the competition.
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