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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

What is Liferay Portal and what is it used for?

6 min read

What is Liferay Portal and what is it used for?

Web portals are transforming the way companies manage their content and interact with their users. These portals are enabling greater efficiency and a more personalized user experience. In this blog, we will explore what Liferay Portal is and how it...

Elevando-la-Experiencia-del-Cliente-en-la-Industria-de-Alimentos-y-Bebidas

8 min read

Elevating the Customer Experience in the Food and Beverage Industry

From a young age, we become customers of this industry without even realizing it; we choose our favorite candy, fruit, soda, and fall in love with...

Experiencia-del-Cliente-en-la-Banca

14 min read

Customer Experience in Banking 

Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...

Comprehensive plan for Digital Transformation in Discrete Manufacturing

8 min read

Comprehensive Digital Transformation Plan for Discrete Manufacturing

In today's rapidly evolving industrial landscape, digital transformation has emerged as a crucial strategy for manufacturing companies seeking to...

TDABC: The Revolution of ABC Cost Models

4 min read

TDABC: The Revolution of ABC Cost Models

If you’ve read my article titled “Top Tips for Making Your Cost Model a Total Disaster”, you’ll know that one of the factors that can kill a cost...

Top tips for making your Cost Model a total disaster

6 min read

Top tips for making your Cost Model a total disaster

Throughout my career, I have seen that after months of tremendous effort in creating a cost model and after investing many thousands of dollars and...

BENEFITS OF AN ALIGNED TOM IN THE DIGITAL AGE AND OTAS IN HOSPITALITY

6 min read

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

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4 min read

The quality of your model depends on the quality of your drivers

When building a cost model, the main concern is ensuring that the model "balances," meaning that all inputs match the outputs, ensuring nothing is...

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5 min read

What is ABC costing? what advantages does it have over other costings?

The idea of ABC costing is not new; rather, it dates back to the 1970s, with its development primarily attributed to two accounting professors:...

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12 min read

The Critical Alignment of Business and Operating Models

In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...

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