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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Improve control and tracking of sales with Sales Performance Scorecard

6 min read

Improve control and tracking of sales with Sales Performance Scorecard

For executives and sales directors, achieving consistent, predictable sales outcomes is a persistent challenge in an environment defined by shifting customer expectations, intensifying competition, and complex market dynamics.

Transform your digital business model and leave obsolete tasks behind

6 min read

Transform your digital business model and leave obsolete tasks behind

“The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday's logic.” – Peter Drucker

Hybrid SEO integrating the classic and the new

5 min read

Hybrid SEO integrating the classic and the new

Talking about SEO today means navigating a constantly evolving landscape.

Turn your order to cash into a profit engine with Appian

4 min read

Turn your order to cash into a profit engine with Appian

When I accompany companies in their transformation projects, I usually find a common denominator: the Order to Cash (O2C) process is full of...

What is the Sales Score Performance Methodology?

10 min read

What is the Sales Score Performance Methodology?

As a consultant specializing in sales strategy at ICX Consulting, I’ve witnessed the challenges that organizations face when striving for consistent,...

Designing the first 72 hours to maximize activation & value

12 min read

Designing the first 72 hours to maximize activation & value

How many times have you installed an app or started using a service only to abandon it within a few days?

Maximizing sales through Customer Experience

9 min read

Maximizing sales through Customer Experience

Imagine a sales manager reviewing their KPI dashboard at the end of a quarter: lead conversion rates are inconsistent, even after sending thousands...

Appian and its impact on enterprise automation

5 min read

Appian and its impact on enterprise automation

Organizations face a paradox: the need to innovate rapidly while managing legacy systems and fragmented processes.

Daily email management is a costly and inefficient process

10 min read

Daily email management is a costly and inefficient process

“Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I...

Do you have a CRM, but still sell through WhatsApp?

10 min read

Do you have a CRM, but still sell through WhatsApp?

"Digital transformation is not about technology; it's about people." – George Westerman

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