8 min read
Jorge Sánchez | Aug 12, 2024
From a young age, we become customers of this industry without even realizing it; we choose our favorite candy, fruit, soda, and fall in love with one of the fast-food restaurants at an early age. As we begin to make choices about where and how to...
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
In today's rapidly evolving industrial landscape, digital transformation has emerged as a crucial strategy for manufacturing companies seeking to...
If you’ve read my article titled “Top Tips for Making Your Cost Model a Total Disaster”, you’ll know that one of the factors that can kill a cost...
Throughout my career, I have seen that after months of tremendous effort in creating a cost model and after investing many thousands of dollars and...
In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...
When building a cost model, the main concern is ensuring that the model "balances," meaning that all inputs match the outputs, ensuring nothing is...
The idea of ABC costing is not new; rather, it dates back to the 1970s, with its development primarily attributed to two accounting professors:...
In the retail line of business, success hinges not only on innovative products and customer experience but also on the seamless integration of the...
What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...
