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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Why do an onboarding process before implementing a software?

6 min read

Why do an onboarding process before implementing a software?

Discover the importance of mapping out and leading an onboarding process before implementing any business automation, customer experience, or CRM software.

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Sales in Challenging Times

5 min read

Sales in Challenging Times: Online Sales Strategies

Sales strategies are fundamental to the growth and profitability of a company. In a changing environment where digital transformation constantly...

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How to measure success in CRM implementation

5 min read

How to measure success in CRM implementation

You've made the strategic decision to acquire a new CRM system, and now you're facing the exciting challenge of getting it up and running.

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SaaS: A comprehensive guide to software as a service.

2 min read

SaaS: A comprehensive guide to software as a service.

SaaS, or its translation "Software as a Service," is a software delivery model where applications are provided to users over the internet. Instead of...

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What is Tech Stack? +10 examples from top brands

2 min read

What is Tech Stack? +10 examples from top brands

In the exciting world of technology, the term "Tech Stack" has become a fundamental element in software development. But, what does it really mean?...

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Key Sales Challenges to Consider for 2024

3 min read

Key Sales Challenges to Consider for 2024

Did you know that we are facing a business scenario where collaboration between sales and marketing becomes crucial? Have you wondered, what are the...

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How to increase sales through Digital Transformation

6 min read

How to increase sales through Digital Transformation

Are you wondering how to boost your sales and maintain relevance in a constantly evolving digital world? Have you considered the power of Digital...

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7 Key dimensions when implementing a CRM

7 min read

7 Key dimensions when implementing a CRM

A CRM, or Customer Relationship Management, is not just a tool or software; it is a strategic approach to managing a company's interactions with its...

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Effective operational process for marketing sales and customer service

2 min read

Effective operational process for marketing sales and customer service

What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?

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The art of value delivery

3 min read

The art of value delivery: differentiation in a saturated market

According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.

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