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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

What are Cost Centers?

6 min read

What are Cost Centers?

In business management, optimizing resources and controlling expenses are key priorities. One of the most effective methods to achieve these objectives is the traditional recipe of creating cost centers.

The Power of Customer Experience in Retail

6 min read

The Power of Customer Experience in Retail

Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...

Process mining

9 min read

Process mining unlocking efficiency and insights in your business

Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...

Customer Experience in Fintech

8 min read

Customer Experience in Fintech

Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...

Customer Experience in Insurance

18 min read

Customer Experience in Insurance

Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...

What Are Standard Costs

5 min read

What Are Standard Costs and How to Calculate Them?

Imagine you are managing a factory and need to know how much it will cost to produce a new product.

The Future of User Experience (UX): Inclusive Design

8 min read

The Future of User Experience (UX): Inclusive Design

Are you innovating to ensure your company’s success in the coming years?

Customer Experience in the Telecommunications Industry

6 min read

Customer Experience in the Telecommunications Industry

Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...

The importance of User Experience in Digital Transformation

13 min read

The importance of User Experience in Digital Transformation

Currently, digital transformation is no longer a luxury but a necessity. Companies are heavily investing in digital technologies to optimize...

Temporal Equations in TDABC Cost Models

5 min read

Temporal Equations in TDABC Cost Models

In the previous article titled "TDABC: The Revolution of ABC Models," I explained what time-based costing models are and their advantages over...

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