11 min read
Esteban Cordero | May 15, 2025
For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals have relied on solid methodologies such as Lean, Six Sigma, and SIPOC to document, analyze, and...
The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...
"Efficiency is doing things right; effectiveness is doing the right things." – Peter Drucker
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
"The most dangerous type of waste is that which we do not recognize."
When designing your B2B buyer personas, it's common to make the mistake of not considering key aspects that differentiate them from B2C personas....
Secretos del éxito revelados: Por qué fracasan la mayoría de las transformaciones digitales (y cómo triunfar a lo grande) no es solo una frase...
Did you know that 86% of consumers are willing to pay more for an excellent customer experience? Yet, only 1% feel that companies actually deliver.
Have you ever tried to divide the ingredients of a recipe among different dishes without considering what each one contains? Sounds absurd, right?...
Success secrets unveiled: Why digital transformations fail (and how to win big) isn’t just a catchy phrase—it’s a wake-up call for every Board of...
