9 min read
Process Mining
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional methodologies like Business Process Management (BPM).
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
9 min read
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional methodologies like Business Process Management (BPM).
8 min read
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
8 min read
Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...
5 min read
Imagine you are managing a factory and need to know how much it will cost to produce a new product.
8 min read
Are you innovating to ensure your company’s success in the coming years?
6 min read
Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...
13 min read
Currently, digital transformation is no longer a luxury but a necessity. Companies are heavily investing in digital technologies to optimize...
5 min read
In the previous article titled "TDABC: The Revolution of ABC Models," I explained what time-based costing models are and their advantages over...
6 min read
Web portals are transforming the way companies manage their content and interact with their users. These portals are enabling greater efficiency and...
8 min read
From a young age, we become customers of this industry without even realizing it; we choose our favorite candy, fruit, soda, and fall in love with...