4 min read
How to optimize your content strategy with the Customer Journey
Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
4 min read
Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.
2 min read
When deciding on the best channel to communicate with your potential prospects, you must consider many factors that may intervene in your message,...
3 min read
No one knows exactly how or when it will arrive, but the truth is that the economic crisis could knock on the doors of a weakened economy like ours,...
2 min read
A new year has started. You have wondered what your resolutions are for this year? Research has found that companies that make resolutions are 10...
2 min read
Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries...
3 min read
When retailers focus on customer service, they often consider how they can improve all points of contact and service to drive more sales, because...
5 min read
Customer loyalty programs are at their core, mechanisms used to alter the behavior of specific customers. However, the behaviors that brands want...
2 min read
A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of...
2 min read
In most stores and businesses, it is much more expensive (up to 5 times more expensive) to get new customers than to sell to customers who already...
2 min read
There is no single solution for all types of businesses, ever. For this reason, today that we will talk about loyalty programs, we are going to talk...