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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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2 min read

8 actions that you can implement in your company this year.

A new year has started. You have wondered what your resolutions are for this year? Research has found that companies that make resolutions are 10 times more likely to achieve their goals than companies that don't explicitly make resolutions....

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2 min read

Hotel management in the new normal

Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries...

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3 min read

Ways to Use Customer Service to Build Loyalty

When retailers focus on customer service, they often consider how they can improve all points of contact and service to drive more sales, because...

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5 min read

5 good practices in your Loyalty strategy

Customer loyalty programs are at their core, mechanisms used to alter the behavior of specific customers. However, the behaviors that brands want...

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2 min read

How to optimize the operation of a hotel.

A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of...

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2 min read

What is a loyalty program?

In most stores and businesses, it is much more expensive (up to 5 times more expensive) to get new customers than to sell to customers who already...

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2 min read

Types of Loyalty Programs

There is no single solution for all types of businesses, ever. For this reason, today that we will talk about loyalty programs, we are going to talk...

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3 min read

Understanding your buyer persona: the good, the bad and the CEO

Starting your construction of a buyer persona is not an easy task, we are not going to deceive you, but you must always be clear about certain...

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3 min read

5 tricks of UX design to improve your website

The website is the most important digital asset that a company has, because it is ours and we have control of what happens with it, other platforms...

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3 min read

What is inbound sales and how is it related to inbound marketing?

The Inbound Marketing methodology has been around since the mid-2000s, when marketing and sales began to be rethought to be less intrusive and more...

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