Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

OKRs and what are the challenges of implementing them in remote teams?

6 min read

OKRs and what are the challenges of implementing them in remote teams?

In a world where organizations are constantly looking to improve their performance and alignment, tools such as Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) have become essential allies.

default alt

5 min read

What is HubSpot Service Hub and, what are its tools?

Discover HubSpot's service module, tools, how they automate the service team and improve the customer experience.

default alt

3 min read

How to create business rules for sales and service teams with HubSpot?

Learn how to create business rules for sales and service with HubSpot and discover how this helps you follow up on opportunities.

default alt

4 min read

No time to lead? Then prepare to fail

Have you ever wondered why some technology projects succeed while others fail along the way? Recent research conducted by the Institute of Electrical...

default alt

2 min read

Make your Buyer Persona memorable for your team

As you will remember in our blog about How much do you really know about the people who buy from your business? We explained what buyer persona are...

How to self-manage business processes

7 min read

How to self-manage business processes

Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global...

default alt

4 min read

Adobe Commerce: When should you use this platform?

You already know the features and benefits of Adobe Commerce, but you're not sure why? You should use this platform and when? It's a good choice for...

default alt

5 min read

Benefits of implementing a CRM in a small business

Today, small businesses need to maximize efficiency and maintain strong relationships with their customers to thrive. This is where a Customer...

The role of UX in improving customer loyalty

4 min read

The role of UX in improving customer loyalty

Did you know that over 70% of consumers would switch brands after a poor user experience? Or that 86% of buyers are willing to pay more for a better...

default alt

4 min read

6 Ideas for Content Marketing in Times of Crisis

Consumer trust in businesses has declined in recent years and it's no secret.

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?