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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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2 min read

10 reasons why you need a Buyer Persona and not an Archetype

People and archetypes are in some sense very close but they are different. In marketing terminologies tend to be confused due to the fact that the jargon has not been completely homogenized because there are no mediators to correctly spread the...

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2 min read

It's not Marketing and Sales; it's Revenue

A few days ago I wrote a blog about the importance of Marketing and Sales, today in the midst of this difficult situation the entire private sector...

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2 min read

Build your B2B buyer persona properly

Understanding your B2B buyer persona always has to be the main element in your marketing strategy, and knowing them thoroughly is very important...

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2 min read

The 10 Types of Innovation framework

There is a saying that we are all equal in the eyes of God; but not all business models are. The 10 Types of Innovation framework is an effort by...

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3 min read

How to optimize my cost structure from a B2B approach

The optimization of the cost structure is not simply making cuts, but on the contrary, it is looking for a way to do more things, but spending less,...

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4 min read

The Buyer's Journey in Inbound Marketing Strategies

Now that we have built the Buyer Persona, the first pillar of the inbound strategy, what's next? Well let's look at the second pilar, the Buyers...

3 min read

How to implement an e-Commerce B2B model?

The e-Commerce Business to Business (B2B) model as its name says is the process of buying and selling products/services between companies. Based on...

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2 min read

It is time to start the digital transformation of your hotel

Given the situation currently facing the entire productive sector, but particularly the hotel industry worldwide, it is necessary to carry out the...

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3 min read

5 Marketing Tools that every eCommerce should have

Lately the eCommerce concept has become one of the most resonated within the sales planning of a company. In an abrupt and almost obligatory way,...

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4 min read

Creating effective Inbound Marketing campaigns for B2B companies

Already for some years, the method in which people communicate and consume information has undergone dramatic changes, the amount of advertising and...

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