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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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3 min read

How a Buyer Persona improves the Sales Process

Imagine calling someone who doesn't know about you and you don't know about that person either, but you need to sell them. Does it sound logical to you? Neither do I ... and I would hate to be in that situation.

How to manage business processes in digital age with a B2B approach?

2 min read

How to manage business processes in digital age with a B2B approach?

The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of...

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2 min read

How to measure the effectiveness of your Sales Process

If you already have a sales process defined in your company, that is, you know when a customer goes from being a potential customer to a closed...

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3 min read

Difference between Customer Journey and User Journey.

In the digital age, more and more terms appear and become common to use, however, they are often used in the wrong way, including the Customer...

Customer Journey Map: What it is and how to create one?

4 min read

Customer Journey Map: What it is and how to create one?

Have you ever thought that the process of your purchase or of any person implies a previous process until you make or carry out the transaction?

Content ideas for each stage of the Buyer Journey

4 min read

Content ideas for each stage of the Buyer Journey

Normally, people only show interest in acquiring a product or service when they must satisfy a need and it solves it. In other words, they only pay...

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3 min read

How to manage customer contracts?

The contract with B2B customers is the document that stipulates the conditions under which one party will provide a material good or service to the...

How to optimize your content strategy with the Customer Journey

5 min read

How to optimize your content strategy with the Customer Journey

Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy.

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2 min read

Own, paid and earned advertising: choose your best tactic

When deciding on the best channel to communicate with your potential prospects, you must consider many factors that may intervene in your message,...

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3 min read

In times of recession never stop investing in advertising

No one knows exactly how or when it will arrive, but the truth is that the economic crisis could knock on the doors of a weakened economy like ours,...

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