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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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3 min read

The key questions to ask yourself when considering your B2B strategy.

Now is the perfect time to consider the B2B strategy for your business.

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3 min read

5 Ways to Increase the Average Bill of Your Customers

There are several ways to measure and increase the sales levels of a store, either online or physical, and one of them is to increase the average...

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2 min read

The ultimate guide to creating a sales process.

To convert any prospect from a lead to a customer, learn how to create a sales process for your team to use and drive sales effectively. In this...

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4 min read

The Sales Process: The Backbone of a Successful Sales Effort

Rarely was a successful effort in the sales team impromptu. Companies that achieve tangible results offer guidance to their salespeople, and those...

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3 min read

How a Buyer Persona improves the Sales Process

Imagine calling someone who doesn't know about you and you don't know about that person either, but you need to sell them. Does it sound logical to...

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2 min read

How to manage business processes in digital age with a B2B approach?

The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of...

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2 min read

How to measure the effectiveness of your Sales Process

If you already have a sales process defined in your company, that is, you know when a customer goes from being a potential customer to a closed...

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2 min read

Difference between Customer Journey and User Journey.

Difference between Customer Journey and User Journey. In the digital age, more and more terms appear and become common to use, however, they are...

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4 min read

Customer Journey Map: What it is and how to create one?

Have you ever thought that the process of your purchase or of any person implies a previous process until you make or carry out the transaction?

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2 min read

Content ideas for each stage of the Buyer Journey

Normally, people only show interest in acquiring a product or service when they must satisfy a need and it solves it. In other words, they only pay...

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