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Bryan Sanabria

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3 min read

What is Customer Journey and the Customer Journey Maps?

Picture of Bryan Sanabria Bryan Sanabria | Jan 18, 2023

Does the word delight sound interesting to you? In the customer experience field this word is used to refer to the creation of a positive emotional reaction by exceeding customer expectations.

Customer Journey
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Customer Journey in the Consumer Goods industry

Bryan Sanabria | Jun 30, 2021

The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be...

Customer Journey Food Production Consumer Goods
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Customer Journey and Customer Journey Maps in 900 characters

Bryan Sanabria | May 19, 2021

Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive...

Customer Journey
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