4 min read
DMAIC: Make continuous improvement of your processes a reality
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
4 min read
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
3 min read
The way of consumption nowadays is through personal or business purchasing decisions, the customer likes to be always in control. This is where...
6 min read
When we talk about a business, we owe most of our success to our customers, so it is important to retain those who are already yours and win over...
4 min read
Setting up and establishing a business has never been simpler, but growing a business is the real challenge. Where once short-sighted strategies were...
6 min read
From the first year of operation of any company, one of the main challenges in its day to day is the management of the relationship with its...
4 min read
Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...
3 min read
If you have ever searched for "Business Model Canvas" on the internet, I assure you that the first results referred to Strategyzer, Alex Osterwalder...
5 min read
Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...
7 min read
Customer Journey in services The world of marketing and sales is dynamic, trends and challenges change constantly and unexpectedly, accelerating...
2 min read
The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be...