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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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4 min read

7 reasons why to use the SIPOC to create your Customer Journey Map

How much should we learn from other disciplines? David Epstein's book "Rank: How Generalists Succeed in a Specialized World" explains the following: "The way to excel is by sampling broadly, gaining a variety of experiences, taking detours,...

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3 min read

Customer Journey and Customer Journey Maps in 900 characters

Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive...

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3 min read

Customer Experience Design and how does it benefit your business?

As we mentioned in the previous blog of Basic guide: What is Customer Experience, and how can you apply it to your business? New ways and...

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5 min read

Guide: Customer Experience and its applications to your business

It is no secret to anyone that, in this new digital era, businesses have been affected in many ways, both negatively and positively in terms of...

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2 min read

How to start using videos in your marketing strategy

We all know that, nowadays, social networks are part of our daily lives and, therefore, everything they entail, marketing strategies, content,...

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5 min read

What Is Customer Experience and What Is It For?

What is Customer Experience (CX)? What is it for? Customer Experience vs Customer Service Think about the last time you had a really good experience:...

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3 min read

Maslow's Pyramid: what it is and how to apply it in marketing

Have you ever thought about how needs can be related to the search for problem solving in our environment? Abraham Maslow in 1954 developed five key...

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5 min read

Create content for each stage of your customer's buying process

Consumers have changed their buying habits, and in recent years internet access has played a key role in that change. Before, a TV advert could be...

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3 min read

4 Ways CRM supports loyalty strategy

When marketing managers consider how to build direct and lasting relationships with customers, they often think of CRM and loyalty initiatives as...

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3 min read

The key questions to ask yourself when considering your B2B strategy.

Now is the perfect time to consider the B2B strategy for your business.

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