Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Align digital processes to prevent failures and accelerate growth

7 min read

Align digital processes to prevent failures and accelerate growth

"Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without talking about the other." – Bill Gates

Legacy processes hindering Digital Transformation

6 min read

Legacy processes hindering Digital Transformation

"The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." – Peter Drucker

Appian updates its platform with artificial intelligence

9 min read

Appian updates its platform with artificial intelligence

Business organizations are entering a decade shaped by intelligent automation, where systems no longer simply execute instructions—they interpret...

How to integrate AI into your website and enhance the CX

9 min read

How to integrate AI into your website and enhance the CX

More than 70% of visitors leave a website within the first minute if they don't find what they're seeking or if the experience feels impersonal.

Business process digital twin

7 min read

Business process digital twin

“As Dr. Michael Grieves, the pioneer who introduced the digital twin concept, aptly put it, ‘The digital twin is the convergence of the physical and...

Appian, the revolution in business process automation

4 min read

Appian, the revolution in business process automation

Organizations are recognizing that automation has become a strategic pillar for achieving agility and responding quickly to a constantly evolving...

Predictive strategies for Black Friday you should have implemented

7 min read

Predictive strategies for Black Friday you should have implemented

Every year, the story repeats itself: traffic spikes, frantic ads, deep discounts eating into margins, and the feeling that everything possible has...

Black Friday and Cyber Monday: the pricing plan to grow sales

8 min read

Black Friday and Cyber Monday: the pricing plan to grow sales

Black Friday and Cyber Monday are two peak sales days for many companies. When I sit down to design prices for these dates I don't think of something...

Intent before discount

5 min read

Intent before discount

Why understanding user intent is worth more than lowering prices?

Intelligent AI and RPA automation to reduce bottlenecks

8 min read

Intelligent AI and RPA automation to reduce bottlenecks

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?