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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

What is cost management?

4 min read

What is cost management?

In a world where every dollar counts, cost management is less about finding magical solutions and more about making practical, informed decisions.

Liferay for the digital experience

11 min read

Liferay for the digital experience

In today's world, the digital environment requires companies to adapt to customer demands, who expect fast, personalized, and efficient experiences.

What is the difference between job order costing and process costing?

5 min read

What is the difference between job order costing and process costing?

In a market where more and more companies compete for efficiency and profitability, knowing the exact cost of producing goods or services can be the...

How does UX design improve customer retention?

6 min read

How does UX design improve customer retention?

Did you know that 89% of consumers switch to competitors after a poor digital experience? Or that a 5% increase in customer retention can boost...

Top tools every UX designer should know in 2025

9 min read

Top tools every UX designer should know in 2025

What tools will define the user experience in the near future? Is your design team equipped with the most advanced solutions to stay ahead in a...

Common challenges in CRM implementation and how to overcome them

6 min read

Common challenges in CRM implementation and how to overcome them

Customer Relationship Management (CRM) is a key tool for modern businesses, encompassing a set of practices, strategies, and technologies aimed at...

The role of UX in improving customer loyalty

4 min read

The role of UX in improving customer loyalty

Did you know that over 70% of consumers would switch brands after a poor user experience? Or that 86% of buyers are willing to pay more for a better...

CRM integration with other business tools

4 min read

CRM integration with other business tools

Customer Relationship Management (CRM) has emerged as a crucial strategy for organizations to build strong connections with their customers. What can...

¿What is Oracle Customer Experience (OCX)?

4 min read

¿What is Oracle Customer Experience (OCX)?

Having the right tool to manage customer relationships changes everything. In a world where consumer expectations are constantly evolving and...

When to implement UX Design in your business strategy

10 min read

When to implement UX Design in your business strategy

Did you know that 88% of users won’t return to a website after a bad experience?

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