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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

account-based-marketing

5 min read

Account-Based Marketing: 8 Best Practices

Account-Based Marketing (ABM) is here to stay and has been defined as a revolutionary marketing strategy that aligns the efforts of marketing and sales teams to target specific potential client accounts. Instead of focusing on a broad customer base,...

Designing Microinteractions

5 min read

Designing Microinteractions: The Key to UX Success

Have you ever wondered what makes certain applications or websites so enjoyable to use?

Maximizing Growth with HubSpot's Custom Objects

11 min read

Maximizing Growth with HubSpot's Custom Objects

Have your company gone through a previous HubSpot acquisition process? Have you bought it and wondered how many business departments, processes, or...

What is User Experience Design?

8 min read

What is User Experience Design?

Imagine walking into a high-end store with beautifully arranged products, but no one to guide you and no clear way to find what you need....

What is Pricing and How Does It Differ from Revenue Management?

6 min read

What is Pricing and How Does It Differ from Revenue Management?

When it comes to developing pricing strategies, the terms *Pricing* and Revenue Management often come to mind. People tend to confuse them and use...

What are Cost Centers?

6 min read

What are Cost Centers?

In business management, optimizing resources and controlling expenses are key priorities. One of the most effective methods to achieve these...

The Power of Customer Experience in Retail

6 min read

The Power of Customer Experience in Retail

Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...

Process Mining

9 min read

Process Mining Unlocking Efficiency and Insights in Your Business Operations

Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...

Customer Experience in Fintech

8 min read

Customer Experience in Fintech

Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...

Customer Experience in Insurance

18 min read

Customer Experience in Insurance

Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...

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