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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Strategy

5 min read

OKRs and what are the challenges of implementing them in remote teams?

What are OKRs? We're talking about a goal-setting methodology that helps us define and follow ambitious goals within our organization. OKR stands for...

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3 min read

How to maximize the Return on Investment (ROI) in your Projects

Are you looking for ways to improve your return on investment (ROI) and ensure the long-term financial success of your projects? Here we explore how...

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5 min read

Capturing value through effective business strategies

In a highly competitive and ever-evolving market, a company's ability to capture value is fundamental to its long-term success. Effective business...

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9 min read

Change management in Digital Transformation

Understanding that any Digital Transformation initiative in an organization, whatever its line of business, is the result of a "new purpose" to be...

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3 min read

Design Thinking: What is it used for and what are its stages?

Did you know that 84% of design projects fail due to a lack of understanding of users' real needs? Design thinking is a methodology that seeks to...

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3 min read

Why should strategy precede technology?

In the digital era in which we live, technology has become the mainstay of many companies and industries, promising innovations and solutions to...

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8 min read

Why SARA Methodology must precede software to avoid failures

In the age of technology, it is common for many companies to feel pressured to adopt the latest trends, however, in this article, we will explore why...

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8 min read

What is a value proposition?

Many companies are clear about their promise to their customers; some even know why the client wants them since they maintain good communication with...

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2 min read

Six Thinking Hats [Design Thinking]

According to Edward de Bono, confusion is a difficulty associated with thinking; this occurs because we try to do too much simultaneously. Bono also...

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3 min read

What is the value proposition and how to create one for your business?

A value proposition is an essential element in any business plan. It describes what makes our product or service different from the competition and...

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