Why do an onboarding process before implementing a software?
Discover the importance of mapping out and leading an onboarding process before implementing any business automation, customer experience, or CRM...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
6 min read
Discover the importance of mapping out and leading an onboarding process before implementing any business automation, customer experience, or CRM...
5 min read
In a highly competitive and ever-evolving market, a company's ability to capture value is fundamental to its long-term success. Effective business...
3 min read
Did you know that 84% of design projects fail due to a lack of understanding of users' real needs? Design thinking is a methodology that seeks to...
4 min read
Nowadays, worldwide, companies need to keep their data, customer data, processes, reports, strategies, among many other aspects, in order to be...
3 min read
In the digital era in which we live, technology has become the mainstay of many companies and industries, promising innovations and solutions to...
3 min read
In today's business world, effective customer relationship management is essential for success and sustainable growth. This is where CRM, a...
3 min read
Have you ever considered the impact of customer experience measurement on your business sales?
4 min read
Today, consumers expect much more than just products and services: they are looking for a unique experience that makes them feel that they are...
4 min read
A Buyer Persona is a semi-fictional representation of an ideal customer used to understand customer needs, desires, and behaviors. Used well, it...
4 min read
Have you ever wondered why some companies have loyal and committed customers while others seem to have a constant turnover of new customers?