Skip to the main content.
ICX-LOGO-1

 




Sign up now for exclusive CX Insights!

Enhance your customer interactions and drive business success.

CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

default alt

5 min read

TESLA Lessons for the Business World

The idea of buying a new car can be very seductive. Visiting dealerships on the weekend, sitting in the model that attracted us, strolling through the various showrooms admiring the new possibilities offered by the dealers at the time.

default alt

5 min read

Functions vs. processes Why do businesses fail?

Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...

default alt

2 min read

SIPOC: How to improve processes in a few steps?

If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...

default alt

5 min read

10 reasons to automate your business processes

In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.

default alt

4 min read

Introduction to business process automation

Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...

default alt

4 min read

Automate the follow-up of business opportunities with workflows

Discover how to develop automation for tracking business opportunities. Generate a personalized follow-up through automated business rules. Every...

default alt

2 min read

Cybersecurity in the financial industry

With the advent of digitization, companies have more and more channels enabled on the network. Companies in the financial sector, banks, finance...

default alt

2 min read

Accelerating account-based experiences with Adobe and Marketo

A B2B sale is not an overnight process and identifying the most appropriate accounts to guide efforts is only the first step. In addition to...

default alt

3 min read

Automation in the Retail Industry

Within the innovation processes of companies in the Retail Industry, there is a commitment to technology. It is not just a matter of e-commerce but...

default alt

2 min read

Service Tickets in HubSpot Service Hub

How to create a service ticket in HubSpot Service Hub? Discover what HubSpot service tickets are, their functions, and how they automate the service...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?