3 min read
Customer Journey: what is it for?
The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales services.
By Role
By Industry
By Target Customer
What We Offer
We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions
Customer Experience
We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.
Marketing & Sales
We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.
Pricing & Revenue
We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.
Digital Transformation
We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.
Operational Efficiency
We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.
Customer Experience
Marketing & Sales
Pricing & Revenue
Digital Transformation
Operational Efficiency
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
3 min read
The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales services.
2 min read
The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of...
5 min read
Today we will see how to manage each user in Magento, make changes in their data, shipping, and billing addresses, and even help them in their...
3 min read
In simple words, a business model is the way in which a company creates, delivers, and captures market value. There are different tools to study...
5 min read
Discover the essential fundamentals for integrating apps in HubSpot. Define the step-by-step objectives and parameters of your integration projects.
3 min read
eCommerce platforms have become a key component in the commercial architecture of every company, not only for trading (B2C) but also for...
4 min read
Currently, many people prefer not to leave the comfort of their homes and do their shopping for clothing, shoes, accessories, food, technology, among...
3 min read
E-commerce, also known as electronic commerce, is the buying and selling of products or services online
10 min read
Blogs have been proven to be an infallible tool, nowadays people buy after having researched a product, 70% of consumers learn about companies...
2 min read
To convert any prospect from a lead to a customer, learn how to create a sales process for your team to use and drive sales effectively. In this...