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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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2 min read

Adapting to disruption: defining processes before automation

"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced, ever-changing market. If you wonder how to survive such a changing market, the answer lies in adapting to...

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4 min read

Cold Prospecting: 6 Mistakes made when making a call

Years ago, the way used by the prospecting managers of the companies was the phone call, a completely effective way to contact the person of interest...

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3 min read

HubSpot Deal Pipeline: How it automates your sales team

Learn how to register businesses within HubSpot, and how to automate the Deal Pipeline to your sales team by tracking and approaching leads.

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3 min read

How to execute mass actions in magento?

Every minute counts, so every click that can be avoided and being able to apply changes to a large number of products at the same time will certainly...

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2 min read

What is a Buyer Persona?

When we look for strategies and tools for our business to use in sales and marketing, we may have several options, but we do not know which one to...

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2 min read

Step-by-step guide on how to create tickets in HubSpot

Discover what HubSpot service tickets are, what they do, and how they automate the service team and improve the customer experience.

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3 min read

New HubSpot software releases for 2022!

Find out which new HubSpot software releases are in store for 2022 for the world's best CRM, according to G2. Stay tuned; many of them will be...

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2 min read

Process improvement using As Is & To Be

It is first essential to identify where the gap is to improve a process. That is, you define the current situation, analyze it and find the...

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5 min read

TESLA Lessons for the Business World

The idea of buying a new car can be very seductive. Visiting dealerships on the weekend, sitting in the model that attracted us, strolling through...

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5 min read

Functions vs. processes Why do businesses fail?

Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...

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