Skip to the main content.
ICX-LOGO-1

 




Sign up now for exclusive CX Insights!

Enhance your customer interactions and drive business success.

CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

default alt

2 min read

SIPOC: How to improve processes in a few steps?

If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by step, identify the variables and build a diagram that allows the visualization of the process. In...

default alt

5 min read

10 reasons to automate your business processes

In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.

default alt

4 min read

Introduction to business process automation

Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...

default alt

4 min read

Automate the follow-up of business opportunities with workflows

Discover how to develop automation for tracking business opportunities. Generate a personalized follow-up through automated business rules. Every...

default alt

2 min read

Cybersecurity in the financial industry

With the advent of digitization, companies have more and more channels enabled on the network. Companies in the financial sector, banks, finance...

default alt

2 min read

Accelerating account-based experiences with Adobe and Marketo

A B2B sale is not an overnight process and identifying the most appropriate accounts to guide efforts is only the first step. In addition to...

default alt

3 min read

Automation in the Retail Industry

Within the innovation processes of companies in the Retail Industry, there is a commitment to technology. It is not just a matter of e-commerce but...

default alt

2 min read

Service Tickets in HubSpot Service Hub

How to create a service ticket in HubSpot Service Hub? Discover what HubSpot service tickets are, their functions, and how they automate the service...

default alt

4 min read

HubSpot forecast software: The crucial indicator for management

Discover what HubSpot's forecasting software is, how it measures sales and customer service department results and manages sales team metrics.

default alt

5 min read

How to improve the Customer Experience?

Focusing attention on customers' activities and how they perform them makes it easier to find the key to redesigning processes that promise better...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?