Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
5 min read
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
6 min read
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
4 min read
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
3 min read
“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....