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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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3 min read

What is Customer Journey and the Customer Journey Maps?

Does the word delight sound interesting to you? In the customer experience field this word is used to refer to the creation of a positive emotional reaction by exceeding customer expectations.

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4 min read

What is happening with the User Experience in Retail?

Nowadays, customers are not only those who access a website or application and buy a product but also those who are part of companies that sell the...

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3 min read

Case study: HubSpot implementation at CASIO UK

You may have heard about the era of social marketing. If you haven't, I invite you to read on and learn how CASIO UK made it part of its marketing...

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1 min read

Infographic: The 8 Pillars of an Inbound Marketing Campaign

Inbound marketing, despite its expansion, is a relatively new methodology. This way of selling without selling is the most effective way to respond...

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7 min read

Achieve excellence with CXM practices and strategies

Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer...

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4 min read

Content marketing: The paradigm shift in the industry

The industry is a segment, in many cases complex, with many players and also very diversified in the types of B2B businesses that are handled.

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4 min read

UX: a lever that drives the entire sales cycle

What is UX? User Experience is the design that is in charge of improving the usability of a product, service, or system, that is, its efficiency,...

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4 min read

Design Thinking: What is its importance in the customer experience?

We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of...

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4 min read

Evolution of the retail industry and its processes

By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion."...

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2 min read

Understanding the empathy map

Do you understand what the primary needs your customers seek to satisfy are? What is their objective, and what frustrates them in the process? Do you...

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