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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Hospitality

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6 min read

Benefits of an Aligned TOM in the Digital Age and OTAs in Hospitality

In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has...

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2 min read

How automation helps with hotel online reservation processes?

Find out which 3 automation elements your hotel needs for business management and how they will help you not only to prospect, but also to automate...

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4 min read

Automate accommodation reservations with Revenue Management

We all love to vacation, getting rid of the routine of our daily tasks and visit a dream destination, however, the really important factor is how to...

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4 min read

CRM for Hospitality: 3 Reasons why your hotel needs a CRM

Let me start with a question: what would happen to the data and information of your hotel's potential clients if social media platforms such as...

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2 min read

Hotel management in the new normal

Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries...

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2 min read

How to optimize the operation of a hotel.

A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of...

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3 min read

Can digital transformation help me manage my hotel?

After working more than 14 years in the hospitality industry, today I can say that one of the great challenges that hotels face is how to take...

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2 min read

It is time to start the digital transformation of your hotel

Given the situation currently facing the entire productive sector, but particularly the hotel industry worldwide, it is necessary to carry out the...

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2 min read

How to carry out the digital transformation in a hotel

Carrying out the Digital Transformation in a Hotel is a great challenge because it implicates the adoption of new technologies in the different areas...

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3 min read

How can digital transformation help me optimize my hotel management?

After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit...

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