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Achieve excellence with CXM practices and strategies
Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer...
Customer Experience (3)
Design Thinking: What is its importance in the customer experience?
We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of...
Design Thinking & Customer Experience Design
Nowadays, it has become a necessity to understand what are the objectives and problems faced by customers. Based on this, strategic decisions must be...
Definition of Customer Experience in 2022
Businesses are characterized by offering clients a product or service and engaging more with them. Still, the part after using the product or...
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
How to improve the Customer Experience?
Focusing attention on customers' activities and how they perform them makes it easier to find the key to redesigning processes that promise better...
How to be successful in Customer Experience design
It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of...
The power of Customer Experience Design
Have you ever had at least one lousy purchase in your life, not because what you buy is not of quality, but because of the experience during the...
Importance of customer experience design (CX)
In today's highly competitive market, people have a variety of brands or entities to turn to when they need a product or service. For a company to...
CX Design in less than 700 words
Customer Experience (CX) refers to customer experiences with a particular brand. That is, it focuses on the touchpoints that exist before, during and...
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