The Power of Customer Experience in Retail
Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...
Customer Experience (5)
Customer Experience in Fintech
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
The purpose of an Operating Model from a CX perspective
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
Achieve excellence with CXM practices and strategies
Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer...
Innovation? Please come back when you have something more original
In a world dominated by a hunger for novelty and trends, innovation has become something of a Holy Grail for companies and brands. Everyone wants to...
Process mining unlocking efficiency and insights in your business
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...
Customer experience: CX Design and its benefits
As a general concept, customer experience refers to the opinions and/or perceptions a customer has about a brand or company based on one or multiple...
“Interface vs. Experience” and other myths
You've probably heard about UX (User Experiences) and UI (User Interfaces), nowadays they are very used terms, mainly by companies dedicated to web...
Definition of Customer Experience in 2022
Businesses are characterized by offering clients a product or service and engaging more with them. Still, the part after using the product or...
What is Service Blueprint and why use it to improve CX?
Do you want to generate an extraordinary customer experience? Do you want to design a service that satisfies consumers?
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