Guide: Customer Experience and its applications to your business
It is no secret to anyone that, in this new digital era, businesses have been affected in many ways, both negatively and positively in terms of...
Customer Experience (4)
Improving the customer experience in Public Services
The relationship between citizens and their governments is evolving rapidly, shaped by both technological advancements and changing societal...
Top 7 UX changes to consider for your platform
In the current digital world, user experience (UX) design plays a fundamental role in creating successful websites. By focusing on the needs and...
TESLA Lessons for the Business World
The idea of buying a new car can be very seductive. Visiting dealerships on the weekend, sitting in the model that attracted us, strolling through...
The Power of Customer Experience in Retail
Are Retail Companies Ready to Transform Customer Experience into Their Main Competitive Advantage? Retail has undergone a significant transformation...
Customer Experience in Fintech
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
The purpose of an Operating Model from a CX perspective
An Operating Model is not just a set of processes that guide an organization's daily operations, but a strategic framework that integrates people,...
Achieve excellence with CXM practices and strategies
Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer...
Innovation? Please come back when you have something more original
In a world dominated by a hunger for novelty and trends, innovation has become something of a Holy Grail for companies and brands. Everyone wants to...
Process mining unlocking efficiency and insights in your business
Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...
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