Customer Experience in Fintech
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
8 min read
Customer Experience (CX) in Fintech encompasses all interactions a customer has with a Fintech company, from initial awareness to ongoing engagement...
8 min read
Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...
6 min read
Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...
8 min read
From a young age, we become customers of this industry without even realizing it; we choose our favorite candy, fruit, soda, and fall in love with...
14 min read
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
2 min read
What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?
3 min read
According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.
3 min read
The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales...
6 min read
In a world dominated by a hunger for novelty and trends, innovation has become something of a Holy Grail for companies and brands. Everyone wants to...
3 min read
Did you know that 84% of design projects fail due to a lack of understanding of users' real needs? Design Thinking is a methodology that seeks to...