How to interpret the client's silences and prevent abandonment
Importance of customer experience design Gathering feedback from satisfaction surveys is important, but have you ever wondered what happens with what...
Customer Experience
Control and compliance of sales team with Sales Performance Scorecard
For executives and sales directors, ensuring consistent control, effective monitoring, and strict compliance within the sales team is critical to...
Improve control and tracking of sales with Sales Performance Scorecard
For executives and sales directors, achieving consistent, predictable sales outcomes is a persistent challenge in an environment defined by shifting...
What is the Sales Score Performance Methodology?
As a consultant specializing in sales strategy at ICX Consulting, I’ve witnessed the challenges that organizations face when striving for consistent,...
Designing the first 72 hours to maximize activation & value
How many times have you installed an app or started using a service only to abandon it within a few days?
Maximizing sales through Customer Experience
Imagine a sales manager reviewing their KPI dashboard at the end of a quarter: lead conversion rates are inconsistent, even after sending thousands...
The impact of TOM on customer experience and performance
An Operating Model (OM) is the structural framework that defines how an organization creates and delivers value through its processes, people,...
Improving customer loyalty through a superior CX in consumer goods
In today's fast-paced and ever-evolving marketplace, customer loyalty is the cornerstone of long-term business success.
Digital transformation and its impact on customer satisfaction
Digital transformation has often been misunderstood as a purely technological initiative.
Leadership and culture for an exceptional experience
Customer Experience (CX) has evolved from an emerging concept to a critical strategy that defines organizational sustainability and success in...
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