The core of the hospitality customer experience
The hospitality industry is defined by a fundamental element: guest satisfaction.
Customer Experience (2)
Impact of CRM on the customer experience
How can your company transform the customer experience and ensure long-term success?
After the click: UX challenges that cost millions
Have you ever stopped to think what happens after the user clicks?
Zero-click CX design
What if I told you that the biggest obstacle in your digital experience isn’t the design, nor the speed… but the click itself?
Revolutionizing insurance: the impact of Customer Experience
In the insurance industry, customer experience (CX) has emerged as a cornerstone for achieving sustainable growth and competitive advantage.
Design Thinking & Customer Experience Design
Nowadays, it has become a necessity to understand what are the objectives and problems faced by customers. Based on this, strategic decisions must be...
Six dimensions to understand customer experience
It is common to see that companies leave the customer experience in the hands of areas such as marketing and service. However, this is an integral...
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
How to measure customer experience? Tools, platforms and metrics
Have you ever considered the impact of customer experience measurement on your business sales?
Improving customer experience in banks
Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of...
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