Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

CRM (2)

Integrate your CRM and ERP with a clear plan for success

10 min read

Integrate your CRM and ERP with a clear plan for success

CRM ERP integration is the cornerstone of modern business efficiency, uniting customer relationship management (CRM) systems like Salesforce or...

Automate follow-ups in Salesforce with generative AI

4 min read

Automate follow-ups in Salesforce with generative AI

Recently, AI has become a critical pillar for organizations around the world.

HubSpot data model: your CRM in perfect order

8 min read

HubSpot data model: your CRM in perfect order

Imagine opening your CRM and finding everything in perfect order: contacts are up to date, properties are clearly organized and data accurately...

What is Oracle Customer 360?

7 min read

What is Oracle Customer 360?

Having detailed, updated and accurate information about them not only helps to personalize services, but also to strengthen the relationship with...

Oracle Customer 360 for a clear and unified customer view

8 min read

Oracle Customer 360 for a clear and unified customer view

In an increasingly competitive marketplace, understanding your customers is not just an advantage—it’s a necessity.

Intelligent Automation in CRM: accelerating your company's success

6 min read

Intelligent Automation in CRM: accelerating your company's success

In today’s business environment, where the customer is central to every decision, effectively managing relationships has become a critical factor for...

Salesforce Einstein: AI that predicts your sales success

8 min read

Salesforce Einstein: AI that predicts your sales success

Sales success no longer relies solely on intuition or accumulated experience.

Impact of CRM on the customer experience

6 min read

Impact of CRM on the customer experience

How can your company transform the customer experience and ensure long-term success?

Intelligent Lead Scoring with AI to avoid missed opportunities

8 min read

Intelligent Lead Scoring with AI to avoid missed opportunities

Identifying the right contacts at the right time is one of the most critical challenges faced by marketing and sales teams.

default alt

2 min read

Buyer Persona: The Key to Customer-Centric CRM

Currently, "understanding" customers goes far beyond demographic data. For this reason, buyer personas and other tools that allow for a better...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?