6 min read
José De León | May 29, 2025
In the hospitality industry, the strategic alignment of a well-thought-out Target Operating Model (TOM) with digital transformation initiatives has become crucial.
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The SaaS (Software as a Service) model has changed the way companies access, use, and manage technological solutions. Instead of relying on costly...
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In the digital age, more and more terms appear and become common to use, however, they are often used in the wrong way, including the Customer...
Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in...
With the increase in technological devices and applications, it is becoming increasingly difficult for a company to manage a single element where it...
A Buyer Persona is a semi-fictional representation of an ideal customer used to understand customer needs, desires, and behaviors. Used well, it...
For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals...
