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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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2 min read

Dispense with digital marketing, the worst mistake of a company

Not a long time from now, I had the chance of knowing a Hotel owner in the north side of the country. The hotel she owned had no visitors in the last 2 years; It was a simply beautiful property in an area of the country privileged by nature and...

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2 min read

Is a CRM enough?

A few days ago, a business owner gave me a call asking me if I knew any “cheap” crm software for his real estate business office. This company has 4...

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3 min read

How can digital transformation help me optimize my hotel management?

After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit...

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1 min read

Buyer Persona: Key to the success of your business strategy

A Inbound Marketing strategy involves a specific set of things such as the channels that you will use to communicate with customers, the content...

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3 min read

Strategic use of the Buyer Persona within Hubspot CRM

Through previous blogs we have talked about the Buyer Persona and how this is the first pillar to create an effective Inbound Marketing strategy. If...

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1 min read

Three-Step Guide to building your Buyer Persona

The Buyer Persona is the fictitious representation of your ideal customer and can be the key to the success of a Inbound Marketing strategy, so you...

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4 min read

14 Patterns of successful business model

The ability of people to innovate never ceases to amaze us, companies are continuously developing innovative products. Despite their innovations,...

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3 min read

10 Signs that it is time to update your business model

In simple words, a business model is the way in which a company creates, delivers, and captures market value. There are different tools to study...

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6 min read

Continuos improvement applied to the business model

In 2008 Alexander Osterwalder (business scientist and co-founder of Strategyzer) developed a tool to facilitate the analysis and visualization of...

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3 min read

3 Reasons why sales do not grow in an e-Commerce

You decided to open an online store and had your first experiences with this strategy, but do you feel that you have fallen short of the expectation...

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