Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Process Automation (4)

default alt

2 min read

Reasons to use workflows in marketing campaigns

Do you know what workflows are and what they are for? Workflows, or workflows, are the automation of processes through a series of configurable steps...

Do you know the true cost of each critical process in your business?

5 min read

Do you know the true cost of each critical process in your business?

The myth of the "estimated cost" Imagine for a moment that you are the CFO of a growing company. It has three investment proposals on the table, each...

Introduction to business process automation

4 min read

Introduction to business process automation

Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...

default alt

3 min read

Importance of the data management service today and its implications.

A corporation's processes must involve data, steps, statistics, and architectures. For the company to function correctly, this data must be managed....

SaaS: A comprehensive guide to software as a service.

4 min read

SaaS: A comprehensive guide to software as a service.

The SaaS (Software as a Service) model has changed the way companies access, use, and manage technological solutions. Instead of relying on costly...

Rewriting processes executed by Humans, Robots and AI Agents

11 min read

Rewriting processes executed by Humans, Robots and AI Agents

For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals...

What is Business Process Model and Notation - BPMN?

5 min read

What is Business Process Model and Notation - BPMN?

When it comes to graphically capturing operational flows in a company, many people are faced with a dilemma when choosing a methodology.

Step by step roadmap to implement digital transformation

9 min read

Step by step roadmap to implement digital transformation

In the rapidly evolving digital age, businesses face a fundamental choice: adapt or become obsolete.

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?