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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Process Automation

WHAT IS OCX?

7 min read

What is OCX?

Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....

What is Business Process Model and Notation - BPMN?

4 min read

What is Business Process Model and Notation - BPMN?

When it comes to mapping business processes, many find themselves in a dilemma about which methodology to use.

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6 min read

Why do an onboarding process before implementing a software?

Discover the importance of mapping out and leading an onboarding process before implementing any business automation, customer experience, or CRM...

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5 min read

How to measure success in CRM implementation

You've made the strategic decision to acquire a new CRM system, and now you're facing the exciting challenge of getting it up and running.

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2 min read

SaaS: A comprehensive guide to software as a service.

SaaS, or its translation "Software as a Service," is a software delivery model where applications are provided to users over the internet. Instead of...

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2 min read

What is Tech Stack? +10 examples from top brands

In the exciting world of technology, the term "Tech Stack" has become a fundamental element in software development. But, what does it really mean?...

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3 min read

Systematization and automation: a successful digital transformation

In an environment where technology plays an increasingly significant role, digital transformation has established itself as an essential element for...

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4 min read

No time to lead? Then prepare to fail

Have you ever wondered why some technology projects succeed while others fail along the way? Recent research conducted by the Institute of Electrical...

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7 min read

Digitalization of Processes: Keys to Optimizing Your Business

Did you know that Amazon, one of the largest companies in the world, attributes a large part of its success to the digitalization of processes?

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3 min read

Importance of the data management service today and its implications.

A corporation's processes must involve data, steps, statistics, and architectures. For the company to function correctly, this data must be managed....

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