What is OCX?
Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
7 min read
Consumer behavior has evolved dramatically in recent years, driven by access to technology and an increasing variety of products and services....
4 min read
When it comes to mapping business processes, many find themselves in a dilemma about which methodology to use.
6 min read
Discover the importance of mapping out and leading an onboarding process before implementing any business automation, customer experience, or CRM...
5 min read
You've made the strategic decision to acquire a new CRM system, and now you're facing the exciting challenge of getting it up and running.
2 min read
SaaS, or its translation "Software as a Service," is a software delivery model where applications are provided to users over the internet. Instead of...
2 min read
In the exciting world of technology, the term "Tech Stack" has become a fundamental element in software development. But, what does it really mean?...
3 min read
In an environment where technology plays an increasingly significant role, digital transformation has established itself as an essential element for...
4 min read
Have you ever wondered why some technology projects succeed while others fail along the way? Recent research conducted by the Institute of Electrical...
7 min read
Did you know that Amazon, one of the largest companies in the world, attributes a large part of its success to the digitalization of processes?
3 min read
A corporation's processes must involve data, steps, statistics, and architectures. For the company to function correctly, this data must be managed....