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What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

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Marketing & Sales

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Pricing & Revenue

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Digital Transformation

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Operational Efficiency 

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GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Process Automation

Turn your order to cash into a profit engine with Appian

4 min read

Turn your order to cash into a profit engine with Appian

When I accompany companies in their transformation projects, I usually find a common denominator: the Order to Cash (O2C) process is full of...

Appian and its impact on enterprise automation

5 min read

Appian and its impact on enterprise automation

Organizations face a paradox: the need to innovate rapidly while managing legacy systems and fragmented processes.

Daily email management is a costly and inefficient process

10 min read

Daily email management is a costly and inefficient process

“Email is a wonderful thing for people whose role in life is to be on top of things. But not for me; my role is to be on the bottom of things. What I...

BPM

9 min read

What is a BPM and what is it for?

In today’s business world, where everything changes at lightning speed and adaptability is essential, effective process management has become...

Benefits of using BPM

14 min read

Benefits of Business Process Management (BPM) | ICX Consulting

Nowadays, companies operate in an environment that is constantly changing and where competition never lets up.

When is it necessary to use a BPM?

11 min read

When is it necessary to use a BPM?

Today, efficiency and internal process optimization have become fundamental pillars for the success of any organization.

¿What is Oracle Eloqua?

11 min read

What is Oracle Eloqua?

Every interaction with a customer is an opportunity to strengthen the relationship, build trust, and stand out from the competition.

Process Mining

8 min read

Process Mining: Business Process Analysis Guide | ICX Consulting

Process Mining has emerged as a revolutionary tool in business process management and optimization, representing a significant leap from traditional...

How Appian makes user interfaces simple and powerful for your business

4 min read

How Appian makes user interfaces simple and powerful for your business

I like to imagine building business apps that my team actually enjoys using no manuals, no headaches, and definitely no need for a team of coding...

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