Barbie, an experience that makes history
How can an experience mark our history? Millions of people in their childhood, have invented a world by playing with one or more Barbies, their...
Customer Experience (7)
Effective operational process for marketing sales and customer service
What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?
CX Design in less than 700 words
Customer Experience (CX) refers to customer experiences with a particular brand. That is, it focuses on the touchpoints that exist before, during and...
Customer Experience in 2023
In today's digital age, customer experience is increasingly important. Consumers have more choices and can easily share their experiences online....
How to improve the Customer Experience?
Focusing attention on customers' activities and how they perform them makes it easier to find the key to redesigning processes that promise better...
CRM Showdown: HubSpot, Salesforce, and Oracle Compared
In today’s fast-paced digital landscape, the way businesses interact with their customers has undergone a profound transformation.
The tool to become an expert in improving your customer experience
When we talk about a business, we owe most of our success to our customers, so it is important to retain those who are already yours and win over...
Customer Experience in Insurance
Customer experience (CX) in the insurance industry refers to the perception customers have of their interactions with an insurance company. This...
How Disney is Undermining its Customer Experience
The essence of the Disney experience: Walt Disney, a name synonymous with magic, imagination, and unparalleled customer experience. It all began in a...
When is it necessary to implement a Digital Transformation?
Digital Transformation (DT) is no longer just a buzzword but a strategic imperative for enterprises operating in an increasingly interconnected,...
Content added to ICX Folder
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
