Rewriting processes executed by Humans, Robots and AI Agents
For decades, quality managers, process managers, ISO certification officers, continuous improvement analysts, and other specialized professionals...
Customer Experience (7)
How to be successful in Customer Experience design
It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of...
Customer Journey: Build the best customer experience
In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company...
Customer Experience in Utilities
Customer experience (CX) has evolved into a critical driver of success across various industries, including utilities and public services.
11 sales productivity indicators you should know
In a company, the sales team is a fundamental part since, through it, people or other companies come to acquire the services, products, or systems of...
The art of value delivery: differentiation in a saturated market
According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.
Barbie, an experience that makes history
How can an experience mark our history? Millions of people in their childhood, have invented a world by playing with one or more Barbies, their...
Effective operational process for marketing sales and customer service
What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?
CX Design in less than 700 words
Customer Experience (CX) refers to customer experiences with a particular brand. That is, it focuses on the touchpoints that exist before, during and...
Customer Experience in 2023
In today's digital age, customer experience is increasingly important. Consumers have more choices and can easily share their experiences online....
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