What Is Customer Experience and What Is It For?
What is Customer Experience (CX)? What is it for? Customer Experience vs Customer Service Think about the last time you had a really good experience:...
Customer Experience (6)
Customer Experience Design and how does it benefit your business?
As we mentioned in the previous blog of Basic guide: What is Customer Experience, and how can you apply it to your business? New ways and...
Customer Experience in Banking
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
What is Oracle Customer Experience (OCX) and what is it used for
Having the right tool to manage customer relationships changes everything. In a world where consumer expectations are constantly evolving and...
.jpg)
Oracle Customer Experience (OCX) - Complete Guide | ICX
Oracle Customer Experience (CX): A Comprehensive Solution for Modern Businesses
Customer Experience in the Telecommunications Industry
Customer Experience (CX) has emerged as a pivotal element of business strategy across various industries, and the telecommunications sector is no...
The end of private property? The impact of Airbnb and Uber
Currently, we live in a world of constant evolution, and when it comes to this topic, one of the most significant changes in recent times is the...
Common challenges in CRM implementation and how to overcome them
Customer Relationship Management (CRM) is a key tool for modern businesses, encompassing a set of practices, strategies, and technologies aimed at...
Importance of customer experience design (CX)
In today's highly competitive market, people have a variety of brands or entities to turn to when they need a product or service. For a company to...
Key differences between a B2B Buyer Persona and B2C Buyer Persona
A Buyer Persona is a semi-fictional representation of an ideal customer used to understand customer needs, desires, and behaviors. Used well, it...
Content added to ICX Folder
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
