Customer Experience in Banking
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
14 min read
Customer experience (CX) in banking refers to the cumulative impact of all interactions a customer has with a bank, spanning from initial awareness...
8 min read
Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of...
2 min read
With the advent of digitization, companies have more and more channels enabled on the network. Companies in the financial sector, banks, finance...