Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Effective contract negotiation

4 min read

Effective contract negotiation

Effective contract negotiation is a critical skill in today’s business landscape, influencing everything from revenue growth to long-term partnerships. Whether closing a high-value deal or finalizing service agreements, a well-structured negotiation...

default alt

4 min read

Data, Sales, and Technology: Empowering Commercial Teams

In the current digital era, data has become the most valuable asset for companies. Its ability to transform sales teams and enhance performance has...

default alt

2 min read

Customer Experience in 2023

In today's digital age, customer experience is increasingly important. Consumers have more choices and can easily share their experiences online....

default alt

5 min read

Sales in Challenging Times: Online Sales Strategies

Sales strategies are fundamental to the growth and profitability of a company. In a changing environment where digital transformation constantly...

default alt

4 min read

What is happening with the User Experience in Retail?

Nowadays, customers are not only those who access a website or application and buy a product but also those who are part of companies that sell the...

default alt

7 min read

Business Model Fundamentals: What do you need to know?

When searching the internet for what a business model is, you have probably come across the following sentence by Alex Osterwalder: "A business model...

default alt

3 min read

Why define the marketing process for a CRM platform?

A Customer Relationship Management or CRM is an essential tool for companies that want to maintain and enhance their relationships with customers. To...

6 key steps to define your business processes

3 min read

6 key steps to define your business processes

When we are part of an organization, we interact with different areas, each composed of teams, systems, and workflows that collectively contribute to...

Case Study: Panasonic and its growth with Marketo

3 min read

Case Study: Panasonic and its growth with Marketo

It is very difficult for you not to know who Panasonic is, a Japanese company established in 1918 with annual revenues of more than $62.7 billion,...

default alt

2 min read

Email marketing campaign with Marketo

Nowadays, most people know what an email is! And a survey conducted by HubSpot confirms it, 91% of consumers use email, either for work, education,...

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?