4 min read
Aileen Pierce | May 29, 2025
By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion." This accelerated growth means change.
"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...
Checkout is the process in which a customer finalises the purchase process. It starts once you finish adding products to the shopping cart and...
Electronic commerce, also known as E-Commerce or Internet commerce, refers to the purchase and sale of goods or services over the Internet, and the...
Social media has become a critical medium for key contact with our prospects and potential customers, this contact is formed by actively researching...
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In an ever-evolving business world, where customer expectations are higher than ever and competition is fierce, a fundamental question arises: how...
With the advent of digitization, companies have more and more channels enabled on the network. Companies in the financial sector, banks, finance...
The internet allows companies to access a worldwide customer base, which means that companies face unprecedented competition. Even niche businesses...
What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?
Customer Experience (CX) refers to customer experiences with a particular brand. That is, it focuses on the touchpoints that exist before, during and...
