Map your business processes and boost business efficiency
Picture this: your business is a bustling city, full of energy and potential, but somewhere beneath the surface, the roads are tangled, traffic is...
Business Process (2)
How Appian transforms your business
Imagine you run a company where the processes, from approving contracts to handling claims, are like a giant jigsaw puzzle.
Benefits of Process Mining and why the competition has an advantage
"Efficiency is doing things right; effectiveness is doing the right things." — Peter Drucker
APQC the forgotten resource for beNchmarks
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
The best way to measure and improve your processes
Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...
DMAIC: Make continuous improvement of your processes a reality
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
DMAIC and other Six Sigma tools to drive continuous improvement
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
Functions vs. processes Why do businesses fail?
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...
How Value Stream Mapping drives customer experience
In today's competitive landscape, delivering an exceptional customer experience requires more than just understanding customer needs—it demands a...
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