SIPOC: How to improve processes in a few steps?
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
2 min read
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
5 min read
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
4 min read
Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...
6 min read
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
3 min read
Discover why an automation module is indispensable for your company, how it optimizes business processes and customer experience.
6 min read
Handling a company's day-to-day activities and managing customer enquiries is often complicated by the sheer number of processes and actions we...
4 min read
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
4 min read
Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...
5 min read
Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...
3 min read
Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are...