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Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Business Process (3)

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5 min read

Functions vs. processes Why do businesses fail?

Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...

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2 min read

SIPOC: How to improve processes in a few steps?

If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...

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5 min read

10 reasons to automate your business processes

In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.

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4 min read

Introduction to business process automation

Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...

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6 min read

DMAIC and other Six Sigma tools to drive continuous improvement

A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...

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3 min read

How to automate business processes with HubSpot Workflows and Sequence

Discover why an automation module is indispensable for your company, how it optimizes business processes and customer experience.

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6 min read

Automate your business processes by department with HubSpot

Handling a company's day-to-day activities and managing customer enquiries is often complicated by the sheer number of processes and actions we...

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4 min read

DMAIC: Make continuous improvement of your processes a reality

“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.

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4 min read

The best way to measure and improve your processes

Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...

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5 min read

Improve Your Customer Journey Map with Six Sigma

Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could...

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