Functions vs. processes Why do businesses fail?
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...
Business Process (3)
How Value Stream Mapping drives customer experience
In today's competitive landscape, delivering an exceptional customer experience requires more than just understanding customer needs—it demands a...
SIPOC: How to improve processes in a few steps?
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
DMAIC Methodology: Define Stage
“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....
How to define the best business indicators?
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...
Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
7 reasons why to use the SIPOC to create your Customer Journey Map
Understanding the customer journey is essential for enhancing their experience and optimizing every touchpoint with the company. Without a clear view...
What is a Business Process? Complete Guide | ICX
Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of...
Value stream map: transforming the customer experience
As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...
How to manage business processes in digital age with a B2B approach?
The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of...
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