Adapting to disruption: defining processes before automation
"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...
Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
2 min read
"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...
3 min read
In an ever-evolving business environment, organizations must continuously refine their Business Process to maintain efficiency, enhance productivity,...
5 min read
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...
3 min read
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
5 min read
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
4 min read
Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...
6 min read
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
3 min read
Discover why an automation module is indispensable for your company, how it optimizes business processes and customer experience.
6 min read
Handling a company's day-to-day activities and managing customer enquiries is often complicated by the sheer number of processes and actions we...
4 min read
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.