What is Service Blueprint and why use it to improve CX?
Do you want to generate an extraordinary customer experience? Do you want to design a service that satisfies consumers?
Business Process (2)
Value stream map: transforming the customer experience
As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...
Evolution of the retail industry and its processes
By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion."...
How to define the best business indicators?
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...
Key benefits of defining your processes
When we talk about functions, procedures, and business processes, we notice an important difference: the order. A function can be a process (such as...
Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
6 key steps to define your business processes
When we are part of an organization, we find different areas, which will be composed of teams and systems that perform various tasks. This synergy...
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
Adapting to disruption: defining processes before automation
"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...
Process improvement using As Is & To Be
It is first essential to identify where the gap is to improve a process. That is, you define the current situation, analyze it and find the...
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