Optimizing business processes for efficiency and CX
Business Process Optimization (BPO) is a critical practice that refines business operations to achieve maximum efficiency, cost-effectiveness, and...
Business Process (2)
How BPM redefines agility and business success
In today’s fast-paced business environment, every second matters. Inefficiencies, no matter how small, can accumulate into significant challenges...
Map your business processes and boost business efficiency
Picture this: your business is a bustling city, full of energy and potential, but somewhere beneath the surface, the roads are tangled, traffic is...
How Appian transforms your business
Imagine you run a company where the processes, from approving contracts to handling claims, are like a giant jigsaw puzzle.
Benefits of Process Mining and why the competition has an advantage
"Efficiency is doing things right; effectiveness is doing the right things." — Peter Drucker
APQC the forgotten resource for beNchmarks
In my years as a consultant, I am increasingly surprised by companies that do not know about APQC in the implementation of their processes and...
The best way to measure and improve your processes
Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size,...
DMAIC: Make continuous improvement of your processes a reality
“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
DMAIC and other Six Sigma tools to drive continuous improvement
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
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