Use case: Challenges in manufacturing industry processes
The manufacturing industry constantly faces challenges in its Business Process that can affect efficiency, quality, and profitability. From...
Business Process (2)
Use case: Processes in Formula 1
Formula 1, commonly abbreviated as F1, is the highest level of international single-seater racing. However, it is not only a sport but also a complex...
What is Service Blueprint and why use it to improve CX?
Do you want to generate an extraordinary customer experience? Do you want to design a service that satisfies consumers?
Value stream map: transforming the customer experience
As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...
Evolution of the retail industry and its processes
By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion."...
How to define the best business indicators?
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...
Key benefits of defining your processes
When we talk about functions, procedures, and Business Process, we notice an important difference: the order. A function can be a process (such as...
Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
6 key steps to define your business processes
When we are part of an organization, we interact with different areas, each composed of teams, systems, and workflows that collectively contribute to...
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
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