Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
Business Process (2)
DMAIC and other Six Sigma tools to drive continuous improvement
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
Functions vs. processes Why do businesses fail?
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...
How Value Stream Mapping drives customer experience
In today's competitive landscape, delivering an exceptional customer experience requires more than just understanding customer needs—it demands a...
SIPOC: How to improve processes in a few steps?
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
DMAIC Methodology: Define Stage
“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....
How to define the best business indicators?
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...
Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
7 reasons why to use the SIPOC to create your Customer Journey Map
Understanding the customer journey is essential for enhancing their experience and optimizing every touchpoint with the company. Without a clear view...
What is a Business Process?
Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of...
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