Skip to the main content.
ICX-LOGO-1
WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

WHO WE SERVE

 

By Role

chevron-right-1

By Industry

chevron-right-1

By Target Customer

chevron-right-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

GROWTH INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Value Stream Mapping

How Value Stream Mapping drives customer experience

2 min read

Save post

How Value Stream Mapping drives customer experience

Aileen Pierce | Jun 05, 2025

In today's competitive landscape, delivering an exceptional customer experience requires more than just understanding customer needs—it demands a...

Business Process Value Stream Mapping
default alt

3 min read

Save post

Value stream map: transforming the customer experience

Sofía Oviedo | May 29, 2025

As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...

Business Process Value Stream Mapping
Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
SUBSCRIBE HERE
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
Group 1904

What's next?

ARE YOU READY?

START HERE