ICX_Customer Experience Insights listing page"> ICX_Customer Experience Insights listing page">
Skip to the main content.

CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Business Process

What is a Business Process Manager and what is it for?

8 min read

What is a Business Process Manager and what is it for?

Processes are the heart of any organization; they encompass all activities that enable a company to function, from manufacturing and product...

What is Business Process Model and Notation - BPMN?

4 min read

What is Business Process Model and Notation - BPMN?

When it comes to mapping business processes, many find themselves in a dilemma about which methodology to use.

Optimize your business processes

6 min read

Optimize your business processes

This article arises after asking the following questions: Who doesn't like to improve? Who doesn't seek optimization in their daily tasks? Is there...

Transforming data into business decisions

3 min read

Transforming data into business decisions

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and...

default alt

4 min read

Operational Model for Success in 2024

In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success....

How to self-manage business processes

7 min read

How to self-manage business processes

Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global...

Process optimization for a successful digital transition

4 min read

Process optimization for a successful digital transition

Digital Transformation is not simply a matter of implementing advanced technologies, but rather of restructuring internal processes to align them...

default alt

8 min read

Why SARA Methodology must precede software to avoid failures

In the age of technology, it is common for many companies to feel pressured to adopt the latest trends, however, in this article, we will explore why...

How Value Stream Mapping drives customer experience

2 min read

How Value Stream Mapping drives customer experience

In today's competitive landscape, delivering an exceptional customer experience requires more than just understanding customer needs—it demands a...

Digitalization of Processes: Keys to Optimizing Your Business

7 min read

Digitalization of processes: keys to optimizing your Business

Did you know that Amazon, one of the largest companies in the world, attributes a large part of its success to the digitalization of processes?

Content added to ICX Folder

LOVE WHAT YOU SEE?

Be the first to know when we add new videos, blog posts and more.

ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts
 
ICX SUBSCRIPTION
Come and be part of the latest specific insights provided by our experts

What's next?

ARE YOU READY?